Customer Care Operations Lead

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About the Opportunity

Lead and support a customer care team through a period of change
Oversee day-to-day operations, reporting and workforce planning
Ensure a smooth handover and continuity across the customer care function
Partner with internal and offshore teams to maintain service delivery

What You’ll Bring

Leadership experience within customer care or contact centre operations
Strong reporting, workforce planning and operational capability
Confident Excel skills; Salesforce and Genesys experience preferred
Customer-centric, caring and supportive leadership style
Ability to quickly get up to speed in a changing environment

What’s on Offer

$48 per hour + 8% holiday pay
Initial 2–3 month temporary assignment
ASAP start, ideally by the end of August
Monday to Friday with flexible start and finish times
Northcote location with free onsite parking

Next Steps?
To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.

For any questions give Kate Manera a call on 0272580659 and quote Job ID: 18385 for a confidential chat.

To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.

Tribe is a group of specialist teams, each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.

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Customer Care Operations Lead

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