Sales and Retention Specialist
About the Opportunity
We’re currently partnering with a well-established New Zealand life insurance and income protection provider to recruit a Sales and Retention Specialist to join their Auckland team.
This is a unique opportunity to combine warm-lead sales with customer retention, giving you the chance to win new business while also making a meaningful difference to existing customers.
What you’ll be doing
What You’ll Bring
We’re looking for someone who is commercially minded, customer-focused and confident on the phone.
You’ll ideally bring:
What’s on Offer
Our client offers a supportive environment with a strong focus on employee wellbeing and work-life balance.
Next Steps?
To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.
To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
Tribe is a group of specialist teams, each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.
We’re currently partnering with a well-established New Zealand life insurance and income protection provider to recruit a Sales and Retention Specialist to join their Auckland team.
This is a unique opportunity to combine warm-lead sales with customer retention, giving you the chance to win new business while also making a meaningful difference to existing customers.
What you’ll be doing
- Contact warm leads by phone, email and text, turning customer interest into new business.
- Manage your own sales pipeline, follow-ups and customer records to ensure no opportunity is missed.
- Proactively contact existing customers whose policies may be at risk of lapsing or cancellation.
- Understand the reason behind a missed payment or cancellation request and explore appropriate options.
- Handle objections and challenging conversations with empathy, confidence and professionalism.
- Maintain accurate records and follow all required processes, scripts and compliance requirements.
What You’ll Bring
We’re looking for someone who is commercially minded, customer-focused and confident on the phone.
You’ll ideally bring:
- Previous experience in outbound sales, contact centre sales, customer retention or a similar customer-facing role.
- A proven ability to work towards sales or performance targets without compromising customer experience.
- Strong objection-handling and influencing skills.
- Excellent verbal communication and the ability to build rapport quickly.
- The ability to explain complex information in simple, easy-to-understand language.
- Confidence using CRM, contact centre and customer management systems.
- A genuine commitment to doing the right thing for the customer.
What’s on Offer
Our client offers a supportive environment with a strong focus on employee wellbeing and work-life balance.
- Ability to earn additional fortnightly bonuses based on performance
- Hybrid working – 2 days work from home
- Free staff parking or public transport costs reimbursed
- Insurance discounts (life, trauma cover, and health)
- Additional wellness leave, annual flu jabs, gym membership subsidy, and more!
Next Steps?
To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.
To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
Tribe is a group of specialist teams, each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.