Head of Quality, Safety and Assurance
About the role | Mō te tūnga
This newly created Head of Quality, Safety and Assurance position will ensure IHC continuously improves the quality, safety and effectiveness of the support provided to people with intellectual disabilities and their whānau.
In this position you will play a pivotal role in shaping how quality and safety is delivered across the business - not as separate functions, but as a cohesive, collaborative “one team” approach that supports frontline delivery and enables consistent, confident decision-making.
IHC is bringing together existing and new capability to form a high-performing, modern quality, safety and assurance function, so you will be responsible for building clarity, momentum and connection across the team, whilst strengthening how the function partners with the wider organisation.
Some of your key responsibilities will be to:
What you will bring | Ngā pūmanawatanga
We’re looking for a leader who can work at pace, bring people with them, and lift quality, safety and risk culture and systems. You’ll be someone who can confidently navigate complex environments, build trust across diverse stakeholder groups, and translate quality, safety, risk, assurance and compliance requirements into practical, frontline-enabled ways of working.
You will also bring a strong “connector” mindset; building alignment between teams and creating shared clarity.
You will have demonstrated experience leading across enterprise quality, safety, risk, compliance and assurance capabilities, ideally within a large and complex organisation. It’s critical that you have built frameworks, controls, and governance/assurance approaches that are practical and make a tangible difference.
What's in it for you? | Nōu te rourou
This is an excellent opportunity to contribute to meaningful work within an organisation that genuinely creates real and lasting change for New Zealanders living with intellectual disabilities. We offer a supportive, values based working environment where you’ll be able to contribute as part of a fabulous team. We also offer:
About us | Mō mātou
The IHC Group is made up of our charitable programmes and three wholly owned subsidiaries, committed to supporting people with intellectual disabilities to lead satisfying lives in the community and providing housing and tenancy services to people in need.
Our work is grounded in strong relationships with people, whānau and communities, so this is a genuine chance to do work that matters.
Next Steps?
To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.
Advertising closes 5:00pm Wednesday 25 November 2026.
For any questions give Louise Pierce a call on 027 367 2882 and quote Job ID: 18844 for a confidential chat.
To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
Tribe is a group of specialist teams, each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.
This newly created Head of Quality, Safety and Assurance position will ensure IHC continuously improves the quality, safety and effectiveness of the support provided to people with intellectual disabilities and their whānau.
In this position you will play a pivotal role in shaping how quality and safety is delivered across the business - not as separate functions, but as a cohesive, collaborative “one team” approach that supports frontline delivery and enables consistent, confident decision-making.
IHC is bringing together existing and new capability to form a high-performing, modern quality, safety and assurance function, so you will be responsible for building clarity, momentum and connection across the team, whilst strengthening how the function partners with the wider organisation.
Some of your key responsibilities will be to:
- Lead and strengthen quality and health and safety systems and practices, supporting safe, high-quality services for the people we support and a safe workplace for our people.
- Oversee incidents, complaints, investigations and corrective actions, driving systemic improvement.
- Lead and mature enterprise policies, risk management and compliance frameworks
- Set up and run a risk-based assurance programme
- Provide clear, confident reporting and advice to the Executive Team, Board and Risk/Audit Committee
- Act as Chief Privacy Officer, leading IHC’s approach to privacy, including privacy risk, breaches and compliance. Lead the organisation’s overarching approach to crisis management and business continuity planning
What you will bring | Ngā pūmanawatanga
We’re looking for a leader who can work at pace, bring people with them, and lift quality, safety and risk culture and systems. You’ll be someone who can confidently navigate complex environments, build trust across diverse stakeholder groups, and translate quality, safety, risk, assurance and compliance requirements into practical, frontline-enabled ways of working.
You will also bring a strong “connector” mindset; building alignment between teams and creating shared clarity.
You will have demonstrated experience leading across enterprise quality, safety, risk, compliance and assurance capabilities, ideally within a large and complex organisation. It’s critical that you have built frameworks, controls, and governance/assurance approaches that are practical and make a tangible difference.
What's in it for you? | Nōu te rourou
This is an excellent opportunity to contribute to meaningful work within an organisation that genuinely creates real and lasting change for New Zealanders living with intellectual disabilities. We offer a supportive, values based working environment where you’ll be able to contribute as part of a fabulous team. We also offer:
- Life, income protection and trauma insurance
- Wellbeing support and EAP services
- Training and development
- Flexibility
- Mobile and phone plan discounts
- Retail and gym discounts and more
About us | Mō mātou
The IHC Group is made up of our charitable programmes and three wholly owned subsidiaries, committed to supporting people with intellectual disabilities to lead satisfying lives in the community and providing housing and tenancy services to people in need.
Our work is grounded in strong relationships with people, whānau and communities, so this is a genuine chance to do work that matters.
Next Steps?
To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.
Advertising closes 5:00pm Wednesday 25 November 2026.
For any questions give Louise Pierce a call on 027 367 2882 and quote Job ID: 18844 for a confidential chat.
To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
Tribe is a group of specialist teams, each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.