Head of Platform & Technology Operations

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About the Opportunity

Join a large, business-critical utilities organisation in a key operations leadership role
Own operational stability across platforms, infrastructure, networks and app support
Lead incident response and service performance in a high-volume environment
Lift ITSM maturity (process, ownership, governance) and support CMDB improvements
Partner closely with the business and manage key technology vendors/service partners

What You’ll Bring

Proven leadership in technology operations / service management in complex environments
Strong ITSM capability (incident/problem/change, service ownership, operational KPIs)
Experience managing and holding vendors to account (service performance & commercials)
Technical credibility across infrastructure/cloud, networks and security operations
Calm, practical approach—able to bring structure in environments still maturing

What’s on Offer

Competitive hourly rate with scope based on skills and immediate value-add
High-impact role with visibility across technology and the wider business
Work alongside senior stakeholders on stabilisation and operational uplift priorities
Opportunity to introduce practical improvements (observability, automation, reliability)

Next Steps?
To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.

For any questions give Imtiaz Mohammed a call on 64 27 231 8437 and quote Job ID: 18858 for a confidential chat.

To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.

Tribe is a group of specialist teams, each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.

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Head of Platform & Technology Operations

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