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  4. Collections Officer
Customer Service & Contact CentreTemporaryAuckland

Posted 10/09/2026

Collections Officer

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About the Opportunity 
  • Manage a portfolio of early-stage consumer finance arrears
  •  Contact customers via phone, email and SMS to resolve missed payments
  • Negotiate payment arrangements and track customer commitments
  • Work across secured and unsecured lending, including vehicle and personal loans
  • Maintain accurate notes and follow a structured collections workflow

What You’ll Bring
  •  Pervious consumer finance collections experience is essential
  • Confidence negotiating payment commitments and managing arrears
  • Strong communication skills with a calm and professional approach
  • Comfortable managing a busy portfolio within structured systems
  • FinConnect, repossessions or PLA experience would be advantageous

What’s on Offer
  • $35 per hour + 8% holiday pay
  • Weekly Pay
  • Genuine temp-to-perm opportunity
  • Supportive, close-knit team based in Parnell
  • Full-time, office based role with hands-on training
Next Steps?
To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.

For any questions give Kate Manera a call on 027 258 0659 and quote Job ID: 18537 for a confidential chat.

To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. 

Tribe is a group of specialist teams, each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.
 

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About the Opportunity Manage a portfolio of early-stage consumer finance arrears Contact customers via phone, email and SMS to resolve missed paymentsNegotiate payment arrangements and track customer commitmentsWork across secured and unsecured lending, including vehicle and personal loansMaintain accurate notes and follow a structured collections workflow What You’ll Bring Pervious consumer finance collections experience is essentialConfidence negotiating payment commitments and managing arrearsStrong communication skills with a calm and professional approachComfortable managing a busy portfolio within structured systemsFinConnect, repossessions or PLA experience would be advantageous What’s on Offer$35 per hour + 8% holiday payWeekly PayGenuine temp-to-perm opportunitySupportive, close-knit team based in ParnellFull-time, office based role with hands-on trainingNext Steps? To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch. For any questions give Kate Manera a call on 027 258 0659 and quote Job ID: 18537 for a confidential chat. To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.  Tribe is a group of specialist teams, each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.  

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About the OpportunityJoin a well-established New Zealand financial services organisation in Auckland CBDSupport customers with account, portal, balance and withdrawal-related enquiriesHandle inbound phone calls initially, before expanding into email supportWork across a variety of customer queries while building your product knowledgeBe part of a collaborative customer experience team focused on quality serviceWhat You’ll BringStrong customer service, contact centre or administration experienceConfidence communicating with customers over the phone and by emailA positive, enthusiastic approach with strong interpersonal skillsGood attention to detail and the ability to follow processes accuratelyFinancial services or KiwiSaver experience is advantageous, but not essentialWhat’s on OfferAuckland CBD location, conveniently based near BritomartMonday to Friday, 8:30am–5:00pm, 40 hours per weekHybrid working once signed off: 3 days in the office and 2 from homeOpportunity to build experience within the financial services and investment sectorSupportive team environment with training and development as you learn the roleNext Steps?  To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch. To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.   Tribe is a group of specialist teams, each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.   

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