Technical Contact Centre Representative

About the Opportunity
Our client is a globally recognised fintech organisation, transforming the way businesses navigate and manage payments. With a strong presence across international markets, they deliver innovative, end-to-end commerce solutions that support a diverse customer base across multiple industries.

We’re looking for customer-focused, technically minded individuals to join their energetic Contact Centre team. If you enjoy helping people, solving problems and working in a fast-paced environment, this is a great opportunity to build your technical knowledge and develop your career within a growing global organisation.

What You’ll Be Doing

Providing phone-based support to customers experiencing issues with EFTPOS terminals and payment solutions.
Troubleshooting technical issues, identifying the cause of problems and working through solutions to get customers back up and running.
Managing a high volume of calls and cases while maintaining a high standard of customer service and accuracy.
Identifying recurring issues and emerging trends, working collaboratively with the wider team to support effective resolutions.
Maintaining accurate customer information and following relevant processes, policies and compliance requirements.

The core hours will be between 7am and 3pm. Availability to work rare evenings/overnights or weekends and public holidays on a rotating roster will also be required.

What You’ll Bring

Previous customer service experience and a genuine passion for helping people.
Previous experience in a technical contact centre, service desk or technical support environment would be an advantage.
A natural problem-solver who enjoys investigating issues and working through solutions.
Strong technical aptitude and confidence learning new systems, tools and processes.
A calm, professional approach, particularly when dealing with frustrated customers or challenging situations.
A positive, collaborative attitude and the resilience to adapt in a fast-paced, evolving team.

What’s on Offer

Join a globally recognised fintech organisation at the forefront of payment technology.
Build your technical knowledge and develop valuable troubleshooting skills while supporting a range of payment solutions.
Be part of a large, energetic and collaborative team where everyone plays a part in delivering great customer experiences.
Ongoing opportunities for professional development and career progression within an international organisation.
Work from a convenient North Shore office with parking.

If you’re a customer-focused problem-solver who enjoys getting to the bottom of an issue and making a real difference to someone’s day, we’d love to hear from you!

Next Steps?
To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.

To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.

Tribe is a group of specialist teams, each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.

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Technical Contact Centre Representative

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