National Manager, Centralised Services / Registrar
National Manager, Centralised Services / Registrar Te Haeata | The Opportunity This is a chance to shape the future of nationally delivered registry and customer services, influencing how thousands of New Zealanders access and experience essential public services each year. As National Manager, Centralised Services / Registrar, you will lead national registry and customer service functions that sit at the operational heart of high-volume, customer-facing services. You will influence service design, drive operational excellence, and work across organisational boundaries to improve outcomes for customers, stakeholders, and the communities you serve. Reporting to the Group Manager, National Service Delivery, you will provide both strategic and operational leadership across centralised services and registry functions, ensuring consistency, quality, efficiency, and a strong customer experience nationwide. A key part of the role is building and maintaining trusted relationships with senior leaders, internal stakeholders, key service partners, and external agencies to deliver collective outcomes across a complex operating environment. Ō pūkenga | Skills and Experience We’re looking for an experienced leader who can think strategically while staying connected to operational delivery. You’ll bring the ability to lead through others, navigate complexity, influence across organisational boundaries, and translate strategy into practical results. You will be able to demonstrate: Significant experience leading large-scale customer service, contact centre, centralised processing or service delivery operations with a national focus Proven ability to build credibility and influence with senior leaders, partners and stakeholders across complex operating environments Strong systems thinking and collective leadership capability, connecting strategy, policy, performance and service delivery into a coherent whole Experience leading organisational change, service transformation, or continuous improvement initiatives Demonstrated success leading through leaders and developing high-performing teams Strong commercial, financial and risk management capability Ability to navigate ambiguity, balance competing priorities, and make sound decisions in complex environments Excellent communication skills, including experience preparing advice and responding to executive-level requirements A commitment to improving outcomes for Māori and embedding culturally responsive leadership practices You will be a strategic, systems-oriented leader with strong organisational awareness and a future-focused mindset. Comfortable operating in complexity, you will bring people together around shared outcomes and translate strategy into meaningful service improvements. Known for your credibility, judgement and influence, you will build strong relationships across a broad stakeholder group to achieve lasting impact. Mō mātou | About Us This is a nationally focused organisation committed to delivering high-quality, consistent and efficient services every day. The centralised services function brings together core national teams responsible for registry-style operations and customer support, with a strong emphasis on understanding customer needs and putting those needs at the centre of service design and delivery. You’ll be joining an organisation that values inclusion and welcomes people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions. Utu ā-tau | Salary The appointing salary for this role will be between $177,308 and $244,038, depending on skills and experience. CLOSING DATE: 5pm Tuesday 27 October. Next Steps? To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch. For any questions please call Bernie Sharkey-Burns (021 023 89733) or Rebecca Berney (021 500 763) and quote Job ID: 18686 for a confidential chat. To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. Tribe is a group of specialist teams, each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.